How to treat a customer
The reception is at the base of the food, yet too many locals do not know and can not implement the correct procedures.
Introverts should not manage restaurants and bars much less, if the holder is unable to interact with the customer must rely on a figure that represents him. The customer, who is right there for you, is giving you confidence, is also contributing substantially to pay the mortgage payments and the school your children. It goes the customer is really valuable, do marketing, you sell your product, Do not assume it's there, because it could be the last time.
We welcome the customer with a sincere smile, let's look in the eye, we spend a bit of time for him, coccoliamolo and try to understand their needs immediately. This should happen as soon as the customer enters the room, whatever you are doing, leave and receive him. It takes very little and can be worth the dinner and were laying the foundation for other future dinners from you. One should always be tactful, understanding when joking or not when it's appropriate, when to be impeccable and when to be casual. Anyhow avoid stereotyped phrases, Nonsensical, uttered in order to appear thoughtful. But it must not appear to be! Cliché that makes the idea, the welcome comes from within.
At the exit, the same behavior, let us know seriously if there were problems, the customer will leave the restaurant with a memory strong and positive.